Hello, I deleted the Minecraft app one day because I was having issues trying log into my Microsoft account so I was hoping to just download Minecraft back and log into my Microsoft account, it that didn’t go as planned. When trying to log into my Microsoft account I pressed the option to “leave on device” because I could not press the other button to keep my stuff on my Microsoft account so maybe that was the problem? Anyway when I tried downloading Minecraft again for some reason I had to pay for it, and when I logged back into my account after doing that, all my worlds and all but 2 of my paid for texture packs were gone. I still had the account and my Minecraft skin was still there, but nothing else. I was wondering if there is any possible way to retrieve my worlds and texture packs. Since I didn’t delete them, shouldn’t they be saved still somewhere? I’m also really confused on why it made me have to pay for the Minecraft app again when I downloaded on the same device I’ve been using. I hope you have a great day! It would be absolutely amazing to sort this out since it was 6 years of progress that I lost which is devastating to me.
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Thank you for your report!
However, this issue is Invalid.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
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Thank you for your report!
However, this issue is Invalid.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki