I have Minecraft purchased on both PC and cell phone and I use my same Microsoft account to access it, and previously both platforms shared the characters from the character creator, but currently they do, only with the difference that my characters in PC are "normal", while when entering the cell phone they specifically change the color of their eyes, hair and mouth.
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We're tracking this issue in MCPE-183453, so this ticket is being resolved and linked as a duplicate.
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