Hello there,
I am writing in because my account is freezing On either the loading screen or on the "play and settings screen." I have restarted the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except uninstall and reinstall the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the "play/settings" menu.
I have also tested our internet, which is operating well, and have had no issues with logging into other online apps, such as the Netflix, Hulu, etc., so I am resolved to believe the issue is on your end.
Your assistance is welcomed!
Sincerely,
Mason
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Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki