I have been to the help website that it sometimes sends you to and I have did everything it worked for my cousin and when he did it for me it still didnt work.
MC-106874
this bug is in all of the versions for me
Resolved
Incomplete
0
⚠️ Your Minecraft version is outdated. We currently take issues for version 1.10 and the latest snapshot of the game.
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However, your ticket has been resolved as incomplete.
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