Over the past few months, I have made repeated attempts to reset my password to minecraft.net, so reset email has arrived in my inbox or spam folder. But even worse, I have posted two help tickets, waiting weeks after each, getting no reply. This is completely unacceptable. I'm not able to play the game.
Please refer to this help article: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
Unfortunately we cannot help you here since this platform is exclusively for tracking bugs.
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