Worlds locked and only showing in the storage area
and please don't write telling me this is the wrong version or ticket. I have yet to get real help from customer service for anything which is very frustrating considering how much money we have spent on this for my 7yr old child. I am writing this board based on what the last wrong place email you sent and I need help
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Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
– Minecraft Earth — AR Compatible Devices
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
I am going to need you to help me out here. I have searched other areas trying to find the resolution. That is why I am asking for help. I see a lot of people on different forums saying they have the same issue and have yet to find the resolution. The only comment is what I see above, telling people it's the wrong forum. What is the right form?!
Your images show the "Bedrock Edition" of Minecraft, but you've posted on the "Java Edition" bug tracker. That's why your report was resolved as "Invalid".
Did you have access to these worlds before? Was there a specific event that caused them to become locked, such as updating either the device or the game?
The worlds are locked because the game doesn't think you have the appropriate licenses active for content in those worlds. Either you're not logged into the correct account, it's unable to connect, or there's something wrong with your account. The people on the Community Support Discord may be able to help you figure out what's wrong, and help you fix the problem, but most likely, you'll have to contact the official Mojang Customer Support to fix your account so that your purchases are recognized.
Can you attach a screenshot of the contents of an individual world folder?