Staying on black screen for 10 min then red mojang screen for 20+ min when trying to sign into account. We have tried setting up new user which loads successfully as normal so have ruled out nintendo switch fault.
Comments 2
Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
This report is invalid as you have posted this in the incorrect project section. The MC section is specifically used for tracking and handling bugs that occur in the Java Edition version of Minecraft. In the environment field of this ticket, you mentioned you were experiencing this issue on Nintendo Switch, so this should instead be posted under the MCPE section.
To add on, this seems like a technical support issue, and overall, the bug tracker is unable to provide you with assistance, as the team do not have access to the appropriate resources to do so. Instead, contact Community Support for help, regarding your concern.