mojira.dev
MC-209968

Windows 10 Version 2004 crashing on launch

Every time I launch the game, the loading bar gets to about 90% and stops. Shortly after, I get the "not responding" popup and the game crashes. Output code:

15:08:08.538
Preparing to launch minecraft client for 1.16.4
15:08:08.539
Prepared asset index
15:08:08.567
Have 2641 total files to check or download
15:08:08.590
Waiting for 2641 futures
15:08:09.149
Checking installations.
15:08:09.153
Minecraft client 1.16.4 is ready to start.
15:08:09.153
Starting!
15:08:09.153
Nothing to download!
15:08:09.154
Extracting 8 files!
15:08:09.296
Using default game log configuration client-1.12.xml (outputs XML)
15:08:09.296
Installing versions!
15:08:36.227
Process crashed with exit code -805306369

Have contacted Microsoft and they spent about 6 hours trying to figure out how to get my PC to load the game. Needless to say, the game has been unistalled and reinstalled several times, and everything on the Windows/drivers side has been updated.

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Comments 2

This report is invalid, as this is a technical support issue and the bug tracker is unable to help you, as the team do not have access to the appropriate resources. I'd recommend looking through the "Potential Fix" in MCL-6550 to see if this fixes the problem. Additionally, try updating your graphic card drivers as this may help. After following the given advice, if the issue still persists, the bug tracker is unable to provide you with assistance so please contact Community Support.

Thank you for your report!
However, this issue is Invalid.

This is a technical support issue; this site is for bug reports only. We do not have the resources to provide you with technical support.
Please check MCL-6550 for help with your issue. If you still need assistance after that, please contact the Community Support and refer to this ticket (e.g. "I have reported this issue on Mojira as MC-XYZ.").

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Nathan Robson

(Unassigned)

Unconfirmed

(Unassigned)

1.16.4

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