on 3 January 2021 we boughy Minecraft Java edition
crashes during upload.
installed and unistalled several times, without success.
done update windows and driver motherboard and video.
in case of purchase refund
Comments 4
Thank you for your report!
However, this issue is Incomplete.
Your report does not contain enough information. As such, we're unable to understand or reproduce the problem.
Please review the guidelines linked below before making further reports.
You can also check out this video guide by @unknown about how to create good bug reports.
In case of a game crash, be sure to attach the crashlog from [minecraft/crash-reports/crash-<DATE>-client.txt|https://minecrafthopper.net/help/guides/finding-minecraft-data-folder/].
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
the game crashes during main loading, mojang red screen, reporting the following error19:33:19.945
Preparing to launch minecraft client for 1.16.4
19:33:22.840
Checking installations.
19:33:22.841
Minecraft client 1.16.4 is ready to start.
19:33:22.841
Starting!
19:33:23.415
Using default game log configuration client-1.12.xml (outputs XML)
19:34:00.407
Process crashed with exit code -805306369
20:14:46.998
Preparing to launch minecraft client for 1.16.4
20:14:47.000
Prepared asset index
20:14:47.029
Have 2641 total files to check or download
20:14:47.032
Waiting for 2641 futures
20:14:47.353
Checking installations.
20:14:47.354
Minecraft client 1.16.4 is ready to start.
20:14:47.354
Starting!
20:14:47.354
Nothing to download!
20:14:47.354
Extracting 8 files!
20:14:47.721
Using default game log configuration client-1.12.xml (outputs XML)
20:14:47.721
Installing versions!
Please could you attach the crash report which can be found in minecraft/crash-reports/crash-<DATE>-client.txt. If for some reason you cannot provide this, please attach the full launcher log which can be found in minecraft/launcher_log.txt. Supplying the team with this information would help them to determine what the problem is. Thanks!