Staying on black screen for 10 min then red mojang screen for 20+ min when trying to sign into account. We have tried setting up new user which loads successfully as normal so have ruled out nintendo switch fault. This only happens when using 1 gamer tag on nintendo switch and allows others instant access however the one we would like to access is the one for which realms and multi player have been purchased. I have been moved around from place to place for more than 1 month and would really appreciate a person contacting me regarding this issue rather than constant bots. Thank you
Comments 3
Please can someone contact me or give me better direction on how to report this to the correct place, I have been attempting to fix this for more than 2 months now and am so frustrated that I just keep being told I am in the wrong place. Who exactly do I contact? Thank you
Thank you for your report!
However, this issue is Invalid.
This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe
Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
This report is invalid, as it has been posted under the incorrect project section. In this ticket, you mentioned that this issue occurred whilst playing on nintendo switch, and this relates to the Bedrock Edition of the game. With that being said, this should be reported under the MCPE section instead of MC. The reason for this, is because the MC project section, is specifically used for tracking and handling bugs, that occur in the Java Edition version of Minecraft. Please see the dashboard, so that you can report this problem accordingly. Additionally, just remember to search for an existing report before creating a new ticket.