Hi, my 11-year old son was using my Microsoft account to play Minecraft Java edition and when I changed the password, my son was logged-out. Now strangely, although attempting an uninstall/reinstall multiple times, we cannot get the launcher to load. I asked my son to try logging-in through his own Microsoft account and re-purchase the item. Still can't get the launcher to execute, we tried the following:
-Uninstall/repurchase under different account/reinstall MC Java Edition .
-restart the computer
I have now requested a refund of 26.95 USD to Mojang AB through Paypal and expect a full refund. Thank you for your attention.
Linked issues
Comments
violine1101
Thank you for your report!
We're tracking this issue in MCL-16538, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki