**
Hello, mojang and microsoft, I have a question: I bought minecraft today and during the launch of minecraft on version 1.16.5 the java edition game crashes.
Can I return my purchase?
**
Hello, mojang and microsoft, I have a question: I bought minecraft today and during the launch of minecraft on version 1.16.5 the java edition game crashes.
Can I return my purchase?
We do not have enough information to find the cause of this issue.
Please attach the crash report found in
[minecraft/crash-reports/crash-<DATE>-client.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/]
here.If you cannot find a crash report, please attach the full launcher log found in
[minecraft/launcher_log.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/]
.If you'd like to go ahead with a refund, please contact Mojang Studios using their contact form: https://help.minecraft.net/hc/en-us/requests/new
This issue is being temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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