once i enter and i want to put on my skin they say sorry could not load skins and i a confused with what to do

This sounds like a bedrock edition issue. If it has already been reported, upvote it. This is the Java edition tracker.

This report is invalid, as this is a technical support issue and the bug tracker is unable to help you, as the team does not have access to the appropriate resources. Please contact Community Support for assistance, regarding this problem.