Good afternoon, a while ago I made the purchase of minecraft java edition from instant gaming where I have been given a redeemable code on the minecraft website. When redeeming the code something has gone wrong i do not seem to have done correctly since when downloading the game I can only play the demo version. Attempting to enter the code again jumps the notification that the code has already been used. I would very much appreciate your help in getting the game back.
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Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.
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Duplicate of MCL-16570, which was later resolved as invalid because this is an account issue and the bug tracker is unable to help you. Please see the Mojang Studios note attached to the parent ticket to potentially fix this issue.