mojira.dev
MC-235879

Problem migrating Mojang account to Microsoft

Hello! I am writing about the transfer of the Mojang account to Microsoft. the fact is that my Mojang account has a different mail installed than Microsoft. I made a transfer, after which errors are knocked out to me and the servers are not loaded, possibly due to different mails of Mojang and Microsoft account. I thought to go to the Microsoft account of the same mail as in the Mojang account, but the mail should also be on Xbox. I logged in after that, and I get a "demo game", and in order to fully play Minecraft, I need to go back to my account. I cannot go in and change the mail of the Mojang account for the transfer, because it has already been completed. I ask you for help because I do not want to lose my account, I have been with you for quite some time, and I would like to ask what can be done in this situation. Thanks!

Linked issues

Comments 2

Duplicate of MCL-16570, which was later resolved as invalid because this is an account issue and the bug tracker is unable to help you. Please see the Mojang Studios note attached to the parent ticket to potentially fix this issue.

Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.

That ticket has already been resolved as invalid, which means this is a technical support issue. Please take a look at the parent ticket (MCL-16570) and see if a solution is provided there.
If you need additional help to fix this problem, please contact Community Support and refer to this ticket (e.g. "I have reported this issue on Mojira as MC-XYZ.").

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Milana

(Unassigned)

Unconfirmed

(Unassigned)

1.17.1

Retrieved