Hello!
I have Minecraft already and wanted to download it again on my new device. But the download is broken. So I bought the game again and the download is still broken.
I dont know what to do, maybe you can fix my account so that I can download the game normally.
Thank you for your help!
Comments 4
Thank you for your report!
However, this issue is Incomplete.
Your report does not contain enough information. As such, we're unable to understand or reproduce the problem.
You are welcome to create a new ticket about your issue with more detailed information. In case of a game crash, be sure to attach the crash report from [minecraft/crash-reports/crash-<DATE>-client.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/].
However, please review the Bug Tracker Guidelines before creating new reports. Be sure to search for an existing issue as it is likely to have already been reported.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
We do not have enough information to find the cause of this issue.
Please record a video of this happening and attach it to this report.
If you are on Windows, you can use Windows+Alt+R to open a built-in app for recording game footage.
If you are on Mac (Mojave or later), you can use Shift+Command+5 to open a built-in app for recording your screen.
In case you don't have a program to record videos, we recommend using the free recording software OBS.
In case the resulting video file is too large to be uploaded to the bug tracker directly, please upload it elsewhere (e.g. as unlisted video on YouTube) and link to it here.
This issue is being temporarily closed as Incomplete. Once the requested information has been delivered, the report will be reopened
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Where are you trying to download it and how is it broken?