mojira.dev
MC-298331

Can't play Multiplayer as normal character

I’ve been playing on my husbands multiplayer server for weeks now, always as Alex. When I logged in today, my skin has been changed to Zuri and all of the stuff I had accumulated is gone. I’ve tried opening and closing the world, Minecraft in general, uninstalling/reinstalling minecraft, and changing my skin in the launcher. The launcher won’t even allow me to access the skins at all, just says “error loading” and “try again.”

Comments 1

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket by providing a link.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Paige

(Unassigned)

Unconfirmed

(Unassigned)

1.21.5

Retrieved