Hello,
I'm experiencing a problem with my Minecraft account. When I log in, the system does not recognize that I own either Minecraft Java Edition or Bedrock Edition for PC, even though I have already purchased both versions.
Because of this issue, I'm unable to access the game properly or edit my profile name. It appears as if I haven't bought the game, even though my account should have access to both versions.
I kindly ask for your assistance in resolving this issue. Please let me know if you need any proof of purchase or account details to help with the investigation.
Minecraft Acc: GuAlves14
Xbox profile: GutoDoMine13
Java account name: 7nc_creatin_rbn
Environment
Hello,
I'm experiencing a problem with my Minecraft account. When I log in, the system does not recognize that I own either Minecraft Java Edition or Bedrock Edition for PC, even though I have already purchased both versions.
Because of this issue, I'm unable to access the game properly or edit my profile name. It appears as if I haven't bought the game, even though my account should have access to both versions.
I kindly ask for your assistance in resolving this issue. Please let me know if you need any proof of purchase or account details to help with the investigation.
This is an account issue, not a bug in the game itself. Please contact customer support. This bug tracker is for bug reports only!