[MCL-11814] Game wont open, continually crashes

I just bought and downloaded the game, opened the launcher and it proceeded to download the main game contents, roughly 250 mbs. after it was downloaded I pressed the large "play" button, a pop up comes and says the game has crashed and cant open, I have the option to close, or look at the crash report, nothing happens when I press view crash report.

I would very much like to play the game I JUST bought, either that or get a refund. Can anybody help??

Attachments

hs_err_pid7700.log

launcher_log.txt

Comments 8

Timo J 2019-08-11T20:25:01Z

I have the same problem

[Mod] violine1101 2019-08-12T13:01:19Z

We do not have enough information to find the cause of this issue.

Please attach the crash report found in [minecraft/crash-reports/crash-<DATE>-client.txt|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder] here.
If you cannot find a crash report, please attach the full launcher log found in [minecraft/launcher_log.txt|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder/].

_{This issue has been temporarily closed as}_{Awaiting Response}_{. Once the requested information has been delivered, the report will be reopened automatically.}

Quick Links:
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dave kavanagh 2019-08-12T19:37:51Z

[media]

I hope this link works, Im not the most tech savvy individual. And also would like to personally congratulate the creators for making the folder hidden.

If the link doesnt function, ill find the apporpriate report and screenshot it

dave kavanagh 2019-08-12T19:42:16Z

[media]

[Mod] violine1101 2019-08-12T22:28:16Z

Please attach the following file to this ticket as well:

C:\Users\JohnCena\AppData\Roaming\.minecraft\hs_err_pid7700.log

dave kavanagh 2019-08-13T17:09:14Z

[media]

[Mod] violine1101 2019-08-13T17:14:29Z

Thank you for your report!
However, this issue is Invalid.

This is a technical support issue; this site is for bug reports only. We do not have the resources to provide you with technical support.
Please contact the community support, linked below.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

[Mod] violine1101 2019-08-13T19:11:50Z

This is a bug tracker, and not a support platform. What you're experiencing is not a bug with the game, but an issue with your computer. As I said, you can use the Community Support link for further assistance.

There's also a demo version of Minecraft available that you can use to check whether Minecraft is compatible with your system before buying it.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki