mojira.dev
MCL-18577

Buy full Win10 but shows Java demo edition

I have bought a Full regular Win10 edition for my minecraft from Minecraft website.

but once I have finished downloading the launcher, it only shows Java demo edition 

How can I fix it?

Attachments

Comments 3

Hello.

Thank you for your issue.

 

Do you have a product activation code? It should be with your copy or in your emails.

 

Can't find it?

Check your Spam.

 

If it is a digital code, please check you have scanned it properly or typed it correctly.

 

If it is something different , please don't hesitate to respond!

 

Mioxxio

@@unknown: In case it wasn't made clear, please note that you should never post any product/gift codes on this public bug tracker, unless you set the Security Level of your bug report to "Minecraft Launcher - Private". However, posting it at all in this situation is unnecessary.

You appear to have purchased the Windows 10 Edition of Minecraft, but you are trying to play the Java Edition version of Minecraft. These are two different games, and purchasing one does not mean that you will have access to the other. The website/application you purchased the game from should contain more information on how to properly set up the version you purchased, so check for that!

Since you bought the Windows 10 edition, you need to download that, not Java Edition. If you meant to purchase Java Edition and want a refund, or if you have any other account/billing issues, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Lau

(Unassigned)

Unconfirmed

Retrieved