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MCL-19321

Minecraft Windows 10 Starter Collection not working

Purchased the Minecraft Windows 10 Starter Collection in March 2020. Had to reinstall Minecraft but now it will not let me play. It says I need to buy the Minecraft Java edition and only gives me the option to play the demo.

Comments 3

Minecraft Windows 10 Starter Collection is a Minecraft Bedrock Edition. You are trying to use the Minecraft Java launcher which is a different product.

You should go to windows store with the same microsoft account you bought minecraft with.

When I go to the Microsoft store and click install it doesn’t really do anything. Should I try uninstalling Minecraft and then reinstalling through the Microsoft store? Thanks for letting me know that the one I bought is bedrock so I know to try other things!

Thank you for your report!
However, this issue is Invalid.

This is a technical support issue; this site is for bug reports only. We do not have the resources to provide you with technical support.
Please contact Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCL-XYZ.").
As mentioned in the comments above, if you purchased the "Windows 10 Starter Collection" you may need to re-download the Windows 10 Edition of Minecraft, not the Java Edition.

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Kiara Warren

(Unassigned)

Unconfirmed

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