mojira.dev
MCL-20311

whenever I try play Minecraft, an error pops up

the error states that "unable to copy file" then a lot of code and all that and I don't know what to do.

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Comments 1

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 
 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here ? 

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

jamie

(Unassigned)

Unconfirmed

Retrieved