mojira.dev
MCL-20593

minecraft launcher not working

Hi, my name is karim i bought mc java for like a month and decided to change my username from omarxking3176 to omarxking, after i had done that i went to play servers and it said "not authenticated with minecraft.net". then i learned i have to install the official launcher and relog but the launcher of windows 10/11 didnt work and it kept saying making things awesome for hours without any progress and i am now not playing servers please help me. when i meant the launcher not working i meant not installing or bugged so please help me.

Comments 1

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 
 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here ? 

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

karim

(Unassigned)

Unconfirmed

Retrieved