mojira.dev
MCL-20596

Launcher login issue

i recently made a small brain move deleting mc launcher trying to fix a bug, but then when i redownloaded it and opened it again, it took me to the login menu. so i press microsoft login and then the login window appears for a split second and then it just disappears. then it just leaves me with a loading screen and i cant play mc anymore. Please can anyone help thanks

Comments 4

did you find out how to fix it

no i just ran into this issue and don't know how to fix it

Hi there!
Could you answer few questions regarding this issue, it will help with the investigation: * Does this issue still occurs to you on newest version of Launcher?

  • Have you tried to install Launcher from the minecraft.net website?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date?

  • Have you tried to re-registering MS store as written here ?

  • Do you use VPN or any of the incompatible software on machine you try to log-in? 

  • Could you provide us with more in-depth repro steps?

This ticket will automatically reopen when you reply.

JohnHe

(Unassigned)

Unconfirmed

Retrieved