From day 1 the new gamepass client fails to start (shows only a black box and stays there) if I have my chrome browser open.
After I restart the machine and open the client as my first action, it starts form scratch and I have to login to my microsoft account and gamepass again.
I don´t know if this issue is also affected by Whatsapp web.
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Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue still occurs to you on newest version of Launcher?
Have you tried to install Launcher from the minecraft.net website?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Do you use VPN or any of the incompatible software on machine you try to boot the Launcher?
Could you provide us with more in-depth reproduction steps?
This ticket will automatically reopen when you reply.
Does this issue still occurs to you on newest version of Launcher?
Less frequently than before, but it still occurs.
Have you tried to install Launcher from the minecraft.net website?
I did the first time.
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Yes, allways
Do you use VPN or any of the incompatible software on machine you try to boot the Launcher?
No, I don´t use VPN, and i usually turn off my antivirus (Avast when I´m trying new things
Could you provide us with more in-depth reproduction steps?
it seems to occur more frequntly if I turn on the pc and inmediatly try to use minecraft. If I wait a few minutes, It has better chances of starting. Once it doesent starts, It requires a restart in order to work properly, and I have to re-log my microsoft account, so I´m now thinking more in the lines of some microsoft login problem that just freezes the process and stops the evolution of the launcher.
Thanks!
Hello.
Unfortunately, we cannot reproduce your issue. To get things forward it would be helpful if you could record the issue as it occurs with your set-up device.
Moreover, could you describe what is the role of the Chrome during reproducing the issue in a meaning when exactly do you open the browser?
Could you check also if it happens with other browsers like Edge/Firefox or Opera?
Could you describe again step by step in detail reproducing way of this issue?
What is reproducing rate? (E.g. 5 attempts - 2 times reproduced)
What is/are your graphic card/s? Does your computer uses synchronized graphic cards? We had an issue, where synchronized graphic cards caused Launcher crash.
This ticket will automatically reopen when you reply.
Hello, I´ve uploaded some photos. First one is the blank screen that the launcher stays in until I restart.
Second is the login, which only prompts after launching the game whn it fails to login.
Third one is the login screen when the game actually launches. Its automatic most of the times, has to login again after failure.
I don´t longer think that the browser has anything to do, is just a failure to login that makes the launcher stops.
I would also aprewciate a way to play the game offline when internet is down.
My computer runs on a Gigabyte nvidia 1060. It´s not syncronized nor OC.
I would say that it runs smoothly 5 out of 6 times.
Thanks for your interest, I hope it gets fixed soon
Please attach the crash report or log. The crash report is a text file located in the
[.minecraft|https://minecrafthopper.net/help/finding-minecraft-data-folder/]/crash-reports folder namedcrash-date-client.txt. If not available attach thelauncher_log.txtfile.