mojira.dev
MCL-21383

Bought the game, can play only Demo

Bought the game via the launcher, log in into a Microsoft account, it redirected me to the buy page and bought. In the website and in the launcher, i cannot see my activated copy of Java edition and i just see "Play demo" button. 

Whenever i try to go to Purchase again, i get error code

{"success":false,"failedValidations":[{"name":"CANNOT_BUY_WHAT_IS_OWNED","firstProductName":"minecraft"}]}

Comments 1

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCL-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

AlexArrig

(Unassigned)

Unconfirmed

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