When I attempt to login to https://www.microsoft.com/store/productId/9PGW18NPBZV5?ocid=pdpshare I see:
> Error Code: 0x8000ffff code: Deep Ocean. Something went wrong in the login process. Please check the Xbox App for potential errors. For more information, contact Customer Support directly.
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We do not have enough information to find the cause of this issue.
Please wait for customer support to process your support request. This is a bug tracker, not a technical support helpdesk.
If customer support is unable to help you, please attach the full launcher log found in [minecraft/launcher_log.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/].
This ticket will automatically reopen when you reply.
I am having the exact same issue.
This is the launcher log that may be needed. I have uninstalled and reinstalled. I cannot sign into my Xbox App either.
I am playing on Windows 11.
I have fixed the problem. I signed out, uninstalled, and ran a computer cleaning for junk files and temporary files, and then re-installed the launcher. It saved everything for me, including the installations, skins, and account. I don't know if this would work for anyone else.
Thanks for the help that was provided via website links.
Same issue, attaching logs. 9th will probably be the most impor
tant
This is usually an issue relating to missing dependencies or services not running correctly. Please see if the fix below works, if not please contact community support.
1) Press WIN + R and type services.msc
2) Find iphelper and change the startup type to automatic then start it
3) Find IKE and Auth IPsec Keying Modules and change the startup type to automatic then start it
4) Find Xbox Live Auth Manager and change the startup type to automatic then start it
5) Find Xbox Live Networking Service and change the startup type to automatic then start it
6) Restart your PC
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I have filed support request 6247734 at https://minecrafthelp.zendesk.com/.