idk look at the summary
Hi there! Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue still occurs to you on newest version of Launcher?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Have you tried to re-registering MS store as written here ?
Can you please upload a video of this issue?
Could you provide us with more in-depth repro steps?
This ticket will automatically reopen when you reply.
Reporter: Dean-_
Assignee: (Unassigned)
Created: 2024-12-12T22:13:29Z
Updated: 2025-04-23T14:15:12Z
Resolved: 2024-12-13T14:11:41Z
Confirmation Status: Unconfirmed
Labels:
Retrieved 2025-09-14T21:30:06Z
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue still occurs to you on newest version of Launcher?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Have you tried to re-registering MS store as written here ?
Can you please upload a video of this issue?
Could you provide us with more in-depth repro steps?
This ticket will automatically reopen when you reply.