mojira.dev
MCL-25242

Can't play previews

When I went to play Bedrock Edition preview, it said “failed to find installation product”. When I go to “Installation” it says “Minecraft: Bedrock Edition Installation” with a box saying “uninstall” and “check for updates”. Below that it says “Minecraft: Bedrock Edition Preview installer” with the same boxes. When I click “check for updates” it says the launcher will update in a few seconds or something like that but nothing happens. Please help; I don’t know why i cant play the previews anymore. (just about a month or 2 ago, i was able to play the previews now i cant)

Comments 1

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Aaron

(Unassigned)

Unconfirmed

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