I'm having trouble accessing Minecraft. A friend of mine bought the game through Nuuvem and gave me the access keys. I redeemed them on my Microsoft account, which is the same email I used to send this report.
Ever since I redeemed the game (it's been several days now), I haven't been able to play. I open the Minecraft Launcher, and it stays on "Launching the game..." for more than 5 minutes, and then it just shows an error saying "Couldn't update the Minecraft native launcher."
I’ve tried every possible tutorial to fix this issue: downloading Minecraft from http://minecraft.net , uninstalling the Minecraft Launcher from the Microsoft Store, restoring and repairing it, uninstalling and reinstalling Xbox Game Services via PowerShell, changing Xbox services to manual/automatic, etc.
I’ve tried MANY things, and nothing worked. That’s why I really hope you can fix this problem for me.
Plus: I have two prints of this problem, but I don’t know how to insert here, but is literally what I typed. Sorry for any errors, English is not my native language.
Comments 3
hey Ybemn,
thanks for your reply, I tried your method but doesn’t worked for me, unforteleny.
Thanks although
Neto
We do not have enough information to find the cause of this issue.
Please record a video of this happening and attach it to this report.
If you are on Windows, you can use Windows+Alt+R to open a built-in app for recording game footage.
If you are on Mac (Mojave or later), you can use Shift+Command+5 to open a built-in app for recording your screen.
In case you don't have a program to record videos, we recommend using the free recording software OBS.
In case the resulting video file is too large to be uploaded to the bug tracker directly, please upload it elsewhere (e.g. as unlisted video on YouTube) and link to it here.
This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
Quick Links:
📓 Bug Tracker Guidelines -- 💬 Community Support -- 📧 Mojang Support (Technical Issues) -- 📧 Microsoft Support (Account Issues) -- 📓 Project Summary -- ✍️ Feedback and Suggestions -- 📖 Game Wiki
hey José,
i think i have the same issue as you, a temporary fix i have is to run the launcher as administrator (right klick the launcher on your desktop and “run as administrator”) now i don’t like that i have to do this every time i try to launch the launcher so that’s why i made a account on this forum to raise the issue.
Hopefully does this help for now
kind regards
yben