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MCL-25623

"sign in with Microsoft" opens a grey screen

My son has an annoying problem that has persisted for some time across different launcher versions. I have tried reinstalling to no avail. It did once work. I have tried older launcher versions too.

  • Mac 15.3.2

  • Launcher 3.16.17 but affected older versions too

  • Reinstalled Minecraft but problem persists

  • When I click on "sign in with Microsoft" a modal pop up appears

  • The pop up momentarily shows the Microsoft log in page before it turns grey

  • I have uploaded a video

I hope someone can help.

Environment

Mac 15.3.2

Attachments

Comments 1

Hey! My names Toucka and i am ready to help!

It sounds like your dealing with a persistent issue that affected the Launcher you can Fix this by following these methods:

  1. Check for Compatibility issues. Is your game and Launcher Compatible with your operating system version.

  2. Update the Graphics and system drivers

  3. Clear Cache and Temporary Files:Sometimes, corrupted cache or temporary files can cause launcher problems.

  4. Check for Backround Software Conflicts

  5. Run as Administrator

  6. Check the Network connection

  7. Restart the PC

  8. And review Error Logs and Messages

Have fun Playing -Toucka the launcher saver :-]

ben williams

(Unassigned)

Unconfirmed

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