I have obtained the Copper Cape trough the twitch drops system, I have claimed the code given to me, recieved a confirmation from the code redeem page, but the cape is not in my capes list (even after waiting about a week)
Steps: Watched a minecraft twitch stream for the required amount of time > got a twitch drop code for the Copper Cape > entered the code in the mc website to redeem the cape and got a confirmation message
Expected outcome: The cape should’ve been added to my capes list and I should be able to wear it
Actual result: The cape is not present in my capes list, and trying to re-insert the cape code into the redeem site gives a “you already claimed this code” message.
Environment
Java edition launcher and skin selector
Thank you for your report!
However, this issue is Invalid for the bug tracker.
This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.
Quick Links:
📓 Bug Tracker Guidelines -- 💬 Community Support -- 📧 Mojang Support (Technical Issues) -- 📧 Microsoft Support (Account Issues) -- 📓 Project Summary -- ✍️ Feedback and Suggestions -- 📖 Game Wiki