This happened when I tried to buy a cosmetic item from the avatar customisation shop, when I tried to buy a "Black mesh tee" for 120, and I had 130. It took all of tokens, and didn't give me the item, it said that it was because of my internet. I reconnected my internet and reopened Minecraft, I still had no tokens, When I tried to buy more it took the money but didn't give me the tokens. I tried buying a 160 token pack and it failed It took money out of my account and gave me nothing.
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Thank you for your report!
We're tracking this issue in MCPE-108424, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! Please report any issues in Discord or Reddit