Can't play minecraft bedrock with friends and it's making the game frustrating

For the past year, my friend and I, both on PlayStation have no been able to play together. And we didn't know where to go as Sony support couldn't help us and guided us to Microsoft support and Microsoft did nothing to help. Basically whenever we try to connect to the others world, it will load but then just says 'Unable to connect to world'. It's been like this for the past year ever since bedrock was brought to PlayStation. And nothings been done about it. We've had to play on the old version, and while it's not bad, we're fed up with not being able to use the new content that's added in the game. Some help and acknowledgement of this issue would be nice as hundreds of other players have been experiencing this issue too bc after a quick google search. Please fix this, it's ruining your game.