mojira.dev
MCPE-125085

Cannot Log on to Realm

Every member and myself cannot log on to Realm.  I have tried resetting, restore from old backup.  Nothing seems to work.

Attachments

Comments 4

Pretty sure it is an Xbox Live issue (temporary server outage)

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCPE-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

I'm logging from a PC.  Why would Xbox have anything to do with it?

The status shows resolved.  I just tested it.  It does not work.

Jose Garcia

(Unassigned)

Unconfirmed

Windows

20H2

1.16.220

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