Not sure why this is happening, but I can never get help from minecraft when they send me to an exprt because I can't view their answer. 😞
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This is not a bug in the game. Nor is the the site you are using an official or approved Minecraft Support channel.
For account issues please visit the Minecraft Help Center.
For technical issues you might visit Community Support for help.
The first picture is what I get when I click on the link.