I've just about had it with bedrock Minecraft for the Switch. The Marketplace has been bugged for MONTHS, the images would be in a loading stage infinitely, but at the very least we could still make purchases, but now the marketplace literally will not open anymore. Secondly, I previously had an issue where I couldn't change my skin, as it would only default to Steve, but my purchased skin pack was still saved so AT LEAST I knew it was there for whenever the bug was fixed.
Now? It's gone. All of my purchased items are gone. Even the free marketplace items disappeared, a texture pack I had active also disappeared, and now adventure maps which, once again, I bought with my own money don't even work. I tried to open marketplace to retrieve them, but again the marketplace no longer loads.
To say I'm disappointed is an absolute understatement, as I have not seen any improvement on any of these issues but they keep pumping out new content without fixing the issues that are still in the game. I'm at a point where I just deleted Minecraft from my Switch altogether.
If I - and anyone else with this same issue - could at least get a tiny shred of acknowledgement, that would be real great.
Thank you for your report!
However, this issue is Invalid.
Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.
Watch Mojang Status for official announcements, or Downdetector for community reported outages.
If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCPE-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.
If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki