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MCPE-143990

Unable to change skin, enter marketplace and enter servers/ realms

I am trying to play Minecraft but i am unable to change my skin, join server/ realms and enter the marketplace. i am also unable to see my achievements and purchased texture packs. I also have Xbox live gold and have my settings set so i can play online

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You're not the only one, the entire group of people in my realm can't get in anything either, and that's about 10+ of us.

This problem should be resolved very soon, Marketplace was not available because 52% of Minecraft servers went down at around 2:30-3:00 PM EST, the servers are being restored and should be working again very soon.

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCPE-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Jacob Dyson

(Unassigned)

Unconfirmed

Xbox

Xbox One S

1.17.34

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