Custom characters are not loading correctly between iOS and PC or on PC when the game is uninstalled and reinstalled in bedrock edition. Skins from skin packs load in fine, but player made characters from the character creator do not load correctly. While this issue has been submitted before, it appears to have returned. I have attempted the following fixes:
Restart the game
Uninstall, run wsreset, then reinstall
Expected result:
Characters load in and are selectable from menu
Actual Result:
Shows message "Failed to load character 5" (my only custom skin is in the 5th slot)
when attempting to reload from skin menu, attempts to reload briefly, then repeats the result.
Linked issues
duplicates 1
Comments 2
Thank you for your report!
We're tracking this issue in MCPE-150220, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're tracking this issue in MCPE-150220, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki