We recently reformatted our playstation 5. When I went into minecraft to download a previously purchased world, it gets stuck at 0 on the download bar screen. I've restored licenses and have reinstalled the game... when using other playstation profiles we can download from the minecraft store with no issue. Only my son's profile is effected. When on his profile on minecraft on android or windows 10 we can install purchased maps without any trouble.
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So when going to re-download a purchased world, it stays at 0.00mb. I've left it for 2 hours before and there was no progress. When I hit cancel it shows its still downloading but after closing out completely it will go back to the download screen
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However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Could you please provide more details or/and media files. As such we have no repro of this issue.
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki