I am unable to install Minecraft for Windows (Bedrock) on my ARM64 Snapdragons. (SQ1 + SD850) It seems to work fine on my Intel devices.
Symptoms + Steps to repro:
Get a Snapdragon on Sun Valley 2 preview (any version).
FROM STORE:
1. Click "Install" button, wait 10-15 seconds
2. Message: "Error. Something happened at our end".
FROM minecraft.net/download
1. Download and run installer, wait about 1 minute
2. unspecified Error, installation fails
This happens on both my Snapdragons, so I don't think it is an issue with the devices.
According to this: Minecraft Bedrock Installation Issues FAQ β Home, ARM64 / Snapdragon devices are supported, so something must be broken.
Let me know what I can do to help troubleshoot. Thanks!
Canceled my real subscriptions in the meantime, as I can't decently play anymore.
Attachments
Comments 3
Hi Justyna, thanks for asking. Here is a screenshot when I try to install from the store. This error has been around for at least 2 months now - when I tried to re-install on my Surface Pro X (SQ1). Initially, I thought it might be a glitch, so I ignored it until I had time to try again. Which is now.
Β
A video isn't really going to show much more tbh.
As you can see, the "install" button is enabled. I have both an active Game Pass Ultimate Subscription (connected to the MS account the store is signed in to) and I also purchased MC long before I got XBGPU.
When I click the install button, nothing happens for a few seconds, then the Store throws this message:
[media]When I try to install the launcher manually from minecraft.net/download, I get this error:
[media]This is new btw - up to last week, I'd also just get an unspecific error.
Switching to the store only causes the first error, so fixes nothing.
I'm happy to provide a trace, if you can tell me how I can do that for you.
Dom
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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Hi, could you attach a video showing the unspecified error and instalation fail?
How exactly does this process look like?
This ticket will automatically reopen when you reply.Β