[MCPE-183948] Bedrock realms has been down all day with no explanation

I have been trying to log into my realm since noon, and it gets stuck loading about a quarter of the way through, and then disconnects saying, "your attempt to access realms has failed, please try again later." I've already tried every common fix, including reinstalling the game and all my add ons but no luck. I made a reddit post and several others are having the same issue, although mojang has put out no explanation. It's the longest realms outage I've ever seen but Noones said anything, what's going on?

Linked issues

duplicates 1

REALMS-11913 Bedrock realms refuse to load if I use Marketplace addons Resolved

Attachments

Comments 15

migrated 2024-07-10T00:24:16Z

[media][media][media]

zombiechicken 2024-07-10T01:04:31Z

its doing the same thing to me on my PC and Ipad.

migrated 2024-07-10T01:04:31Z

its doing the same thing to me on my PC and Ipad.

videodead 2024-07-10T02:12:45Z

I am having this issue also (on Windows 10), but it seems to be only worlds that have a marketplace map.

migrated 2024-07-10T02:12:45Z

I am having this issue also (on Windows 10), but it seems to be only worlds that have a marketplace map.

5 more comments

BrotherKyle 2024-07-10T02:24:36Z

Same issue here, both on windows 11 and PS5

migrated 2024-07-10T02:24:36Z

Same issue here, both on windows 11 and PS5

[Mod] Umija5895M 2024-07-10T02:59:10Z

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket by providing a link.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

[Mod] Umija5895M 2024-07-10T02:59:10Z

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

videodead 2024-07-10T03:14:11Z

I don't know about the other people here, but i have no issues connecting to a realm that has no marketplace maps.

migrated 2024-07-10T03:14:11Z

I don't know about the other people here, but i have no issues connecting to a realm that has no marketplace maps.

Klaude 2024-07-10T10:33:36Z

I'm just stuck here on the loading screen. This issue happened to me shortly after I left the realm. Tried to join on all of my devices. All stuck on the loading screen.

EDIT: It seems this issue is only happening to me when I use Marketplace addons and world template on my realm. Third-party addons seem to work fine for me.

migrated 2024-07-10T10:33:36Z

I'm just stuck here on the loading screen. This issue happened to me shortly after I left the realm. Tried to join on all of my devices. All stuck on the loading screen.

EDIT: It seems this issue is only happening to me when I use Marketplace addons and world template on my realm. Third-party addons seem to work fine for me.

[Mod] Umija5895M 2024-07-10T12:09:47Z

We are using REALMS-11913 to track the issue of Realms not opening with Marketplace add-ons, so this report is being resolved as a Duplicate.

[Mod] Umija5895M 2024-07-10T12:09:47Z

We are using REALMS-11913 to track the issue of Realms not opening with Marketplace add-ons, so this report is being resolved as a Duplicate.