Hello Mojang Support Team,
I’m experiencing an issue with my Minecraft Bedrock Edition that I purchased in 2021. It used to work fine on the Minecraft Launcher a few months ago, but now I’m unable to install it.
When I try to install Bedrock Edition through the launcher, it doesn’t start the installation and now shows that I need to purchase both Bedrock and Java Edition, even though I already own Bedrock Edition.
Here are some details that may help:
Purchase year: 2021
Platform: Minecraft Launcher on PC
Issue started: A few months ago (it was working before)
I have already tried restarting the launcher and my computer, but the issue still persists.
Could you please help me resolve this problem or guide me on how to reinstall Bedrock Edition properly without having to purchase it again?
Thank you for your time and support.
Kind regards,
Damjan
The bug tracker is not Mojang Support. You can contact Mojang Support here:
https://aka.ms/Minecraft-Support