Hello Minecraft Support,
I bought Minecraft from the Google Play Store, but I have a problem with the game.
Whenever I open the public version (1.26.62.1), it freezes as soon as I reach the main menu. I can't do anything after that.
I've tried uninstalling and reinstalling the game many times, but the problem is still there.
The strange thing is that the Beta version works fine on my phone. However, I can't join normal public servers because I'm using the Beta version.
My device is a Xiaomi Redmi 5 Plus with 4GB RAM.
I've been having this problem for a long time, and I've tried many different ways to fix it, but nothing has worked so far.
I also have a screenshot of my Google Play purchase as proof that I own the game. Unfortunately, I can't remember my Minecraft Gamertag.
Could you please help me fix this problem? I just want to play the normal public version of Minecraft without it freezing.
Thank you for your help!
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