All of my son's purchased content is locked and is asking me to rebuy all of the packs. Clicking the restore purchase button at the bottom of the Marketplace does nothing. Given the amount of money we have spent this is ridiculous. Editing to add that we have not been signed out, all of the items were purchased while signed in so should not have just disappeared at random.
Comments 4
Thank you for your report!
I'm so sorry about the delayed response (and a less than ideal one at that). Unfortunately though we are unable to assist with this issue.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly who have access to the tools needed to look into this for you.
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This is still occurring for many people even today, so I don't consider this resolved, especially since it's likely a certain update that caused it. It didn't happen to me personally but it did to someone I know. Earlier today it was fine, then we closed the game, reopened it, and boom some content disappeared and also got the "failed to load character 3" error. Will be contacting Mojang support, however.
https://bugs.mojang.com/browse/MCCE-10700
https://www.reddit.com/r/Minecraft/comments/d2g4tf/bedrock_lost_all_my_purchases/
Same here on my daughters Nintendo Switch. And its not just that my daughters packs that she bought on her Switch are all now locked, my own account is no longer accessible either on my PC. So this isnt something that is confined to one platform its affecting the whole game over multiple patforms.
This whole Mincraft game is getting to be a right con, I am still unsure they arent doing this deliberately to get lots of people to rebuy the game. But whatver they have done at the end of last year has ruined loads of people purchases.
Minecraft support is not replying to anybody. There is no where we can go to get these things resolved. The only option is to accept the loss or buy again it seems. That is pretty damn illegal in my book. I will not be rebuying and me and my daughter will not be spending another penny on any Mojang or Microsoft products in the future.
I have the same issue. Every since they added PS4/Bee update I’m missing all my marketplace purchases on every platform. Some how my account was corrupted and I’m now missing hundred dollars worth of content. My stuff has been gone since middle of December. I will not play Minecraft or spend any more money until my content is returned to me. I have sent a support ticket in a month ago and I still haven’t heard back from them.