Since 1.16.2 was released I have not been able to play Minecraft on windows 10 mobile. The game crashes every time I open it, before it finishes loading fully. When I contacted Mojang I was informed about similar problems on the switch that were resolved, and also told that they hadn't heard of any other issues like mine on Windows 10.
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I'm afraid we cannot help you with issue on Windows Phone. This platform is no longer supported, see https://www.minecraft.net/en-us/article/important-news-regarding-minecraft-mobile
In 1.16, mojang announced that they'll stop updates for nintendo switch, VR, windows 10 mobile and devices that only have 700+ mb of RAM. You should check news updates on their official website