mojira.dev
REALMS-11099

Server Lag Causing Players To Get Kicked

The overall performance of Bedrock Realms has been slowly declining over time with the first notable drops being observed around the time that Bedrock 1.19.12 was released.

Many players have tried to report this issue but have had their reports marked as Invalid.    This has caused the in-game performance to slowly worsen as a result of the issue remaining unfixed. 

The most common sign of a performance drop/lag spike is when blocks are placed or broken but no animations or particle effects can be seen and no sound effects can be heard. The blocks just appear and disappear and progress is not saved.

Eventually, the player will be kicked from the realm and a message that reads "Disconnected From Server" appears above an OK button against a background that uses the texture of a dirt block.

Clicking the OK button takes the player back to the world selection menu and rejoining the realm will result in it being rolled back to the most recent autosave.

These lag spikes happen at random and so far, very little has been done to resolve the issue that is causing the lag spikes.

This is a valid issue that many people have tried to report but have had no luck because of their reports are being treated as crashes and get marked invalid when in actual fact the issue is within the server that hosts the Realms service.

I know that some issues with the Realms server are reported automatically but this appears to be an exception because people keep reporting it and little to no action has been taken to resolve it 

 

Comments 4

Hi

Are you using any resource/behavior packs? Would it be possible for you to record and upload here video of this issue occuring? If it exceeds file size limit you can use OneDrive or smiliar file hosting service and share link.

This ticket will automatically reopen when you reply.

I'm using 2 resource packs. One contains a set of custom paintings and the other contains custom audio clips for the Bell and Note Blocks.
Everything else is unchanged.

These packs don't appear to be the issue as they've never crashed the game or caused a kick. Another thing to note is the kicks are happening approximately every hour but the interval can vary because of factors such as in-game progress and how much traffic is being handled by the Realms server at the time of the kick. 

Hi

Have you tried to reproduce this issue without those packs active?

This ticket will automatially reopen when you reply.

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

108CAM

(Unassigned)

Unconfirmed

Bedrock

Retrieved