My wife is having an issue opening the realm on her end. My account was used to create a Realm. My wife is an operator. I can log in to her account on my PC and play on with her profile just fine. However, whenever she loads her account on another PC or the Switch the Realms world is stuck on Purple 'Loading Screen'. I have not seen an issue like this yet.
We have restarted the router. We restarted the PC. We uninstalled and reinstalled Bedrock edition on her PC. I've checked her XBox live settings and everything is good to play on multiplayer games. I'm at a loss for this one. Please help.
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
What is the exact message shown when unable to join? Or you can attach a screenshot if in English.
Since you are asking for help, you might also want to visit Community Support.
The bug tracker is not intended for direct technical support.
This report has been temporarily closed as Awaiting Response. It will automatically reopen when you comment with new information. Please be sure to provide all requested information. Reports that do not contain enough information may be closed as Incomplete.