[REALMS-12157] Realms subscription creates itself, takes payment without benefits

We have had realms created; we did not place orders for these realms. These "ghost realms" charge money with recurring billing, but we receive no benefits. We do not have a realm; we do not have access to extra marketplace content. Literally stealing money. On this account, we have never created a realm.

edit: added screenshot because it closed it because of invalid version

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Comments 4

SnorMarkz 2024-08-31T22:33:05Z

No. This is a valid version.

SnorMarkz 2024-09-01T18:15:30Z

1.21.22 is a valid version, please update the bot or whatever.

[Mod] Umija5895M 2024-09-01T21:00:37Z

Thank you for your report!
However, this issue is Invalid for the bug tracker.

This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.

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SnorMarkz 2024-09-02T18:06:15Z

I'm confused as to how this is entirely an account issue. Minecraft is not showing these realms or giving us benefits. I understand you can't help get a refund on the bug tracker, but this isn't just an account issue.