mojira.dev
REALMS-13158

Friend's Xbox console shuts down upon joining realm

Internet connection is no issue since me (the Realm owner) and 4 of my other friends played on the server with no issues. I had a Realm in the past that all of us, including the one that is getting kicked now, were able to play on no problem. We know it is not the world that is corrupted because we've reset the realm to a brand new world. With that being said there are no xp farms or anything similar. We have also tried troubleshooting by closing and reopening the realm as well as switching world slots which did not solve the issue either. Firewall settings are fine, no one is using any third party service or vpn.

I also want to note that we had the friend try changing the graphics settings to see if maybe his system wasnt able to handle the rendering but that did not work either. Also note that 3 of the 6 of us playing are all using series S and it's not inhibiting our gameplay just his. He also uninstalled and reinstalled to try to fix but as we know it didn't worked

Console: Xbox series S

OS: up to date

RAM: 10GB

Realms version: up to date

Comments 1

Hi there!
Thank you for your report, however, this issue has been temporarily closed as Awaiting Response.

  • Is this issue present for other games?

  • Can you check if the console is not overheating?

  • Are there any reproduction steps for this issue?

This ticket will automatically reopen when you reply. Thanks!

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Blake Warren

(Unassigned)

Unconfirmed

Bedrock

Retrieved